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DO NOT USE THEM!!!! I will say the pool is beautiful, I have had the pleasure of meeting a few from the company that do what they say they will, the rest will never return phone calls, texts, emails, etc. My travertine deck was $18,000, I called within 3 months to have...
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1.9
#1102711
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Trying to contact anyone at Gold Medal about a defect in construction, that has turned into a nightmare. Left several messages with the person that the front desk person (assistant she said to Steve and Josh Sandler) said was responsible..no calls. Just called front...
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#714808
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Gold Medal Pools - Review in Plumbing fixtures category from Plano, Texas
After seeing a few bad reviews we decided to go ahead with GMP. We just had a good feeling about it. I am here to report that we had an a great experience with GMP. Our pool was completed two weeks ago all within our original time frame in spite of record breaking rain...
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Anonymous
Anonymous

Even the best reviews have something negative to say. GMP tells you nothing AT ALL about the enormous amount of money just spent on their equipment NOTHING

4.4
#664217
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DO NOT do business with Gold Medal Pools. Just google "Gold Medal Pool Reviews" and see all the others who have had horrible experiences from them. They are great when you visit them and they provide you all the specifics...except for a new contract which "they are...
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1.0
I didn't like
  • Too many to include
  • Customer service
  • Accepting fault
#644855
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We bought a house on Veronica Ln in Frisco, TX that had recently had a pool and fence installed by Gold Medal. The fence and retaining wall are completely inadequate and it is now falling into the neighboring yard. Last year when we called, they sent someone to look at...
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1.0
#622814
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I too made the mistake of going with Gold Medal. I would never, ever recommend this company to anyone. The sales team is very good which is how we were lured in. Once you sign the contracts, then it is all down hill from there. Be prepared to supervise this project...
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Anonymous
Anonymous

Wish I'd seen this website sooner

1.0
#547507
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One of their dump trucks was throwing stones the size of baseballs on the road while speeding. One of the rocks hit and broke my windshield. I called the police and made a report including the truck license plate and description. When I called their office the women...
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#426710
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Steve Sandler and Gold Medal Pools have worked hard to build their name and reputation over the past 40 years. We have never lost our focus on providing the BEST customer service, dealing with employees and clients in an UP FRONT, HONEST manner, and most importantly...
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#159674
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I looked at three different pool builders and Gold Medal Pools in Frisco Texas seemed to have what I wanted, my salesman was Josh Sandler, one of the owners. My decision to use them was a huge mistake, Josh Sandler promised me the world, got me to contract with them...
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Anonymous
Anonymous

Not the company I have dealt with. I am beginning to think these are other pool company employees posting on here. How do I know you really have a legitimate complaint.

Anonymous
Anonymous

They took the time to write a long letter about how they are very customer service oriented. They also said they were professional. I can't get anyone to call me back and ...

#158679
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Company Review

Gold Medal Pools
#842145
1.0
Details
They are not good at all !!! Run
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